Terms and Conditions
Complete Fibreglass Pool Kits (CFPK)
1. Acceptance of Terms and Conditions
1.1 Acceptance of the proposal provided to you by CFPK’s is taken as confirmation that you have read, understood and accept the following Terms and Conditions.
2. Australian Standards
2.1 All fibreglass pool shells are made in Australia and comply with the relevant Australian Standards as warranted by the pool shell manufacturer.
3. Deposit Payment and Council Approval Application Documents
3.1 The deposit amount specified in your proposal must be paid by electronic transfer to CFPK’s nominated bank account.
3.2 Should your order include non-standard specifications, the manufacturer may request an increased deposit amount from CFPK up to a maximum of 25% of the order value. CFPK will advise you of the revised deposit amount which must be paid to CFPK within three (3) working days.
3.3 Upon confirmation of the deposit payment by CFPK’s banking institution, CFPK will email you the technical engineering information required for your council approval application.
3.4 The engineering information contains considerable manufacturers intellectual property. Therefore, the deposit payment is non-refundable with the exception of the following:
3.4.1 Council approval is rejected due to unresolvable compliance or technical grounds
3.5 In the instance of clause 3.4.1, you can terminate your order contract and CFPK will provide a full refund within five (5) working days of a copy of the council application rejection letter being provided by you to [email protected]
3.6 Depending on your local council, approval can take between three (3) and twelve (12) weeks. CFPK does not provide any assistance with the council application process other than as per Clause 2.3. You must contact your local council to be aware of the information that is required for approval. Alternatively, you can engage an independent certifier to assist with the approval process.
4. Pool Kit Delivery Date
4.1 You must advise CFPK of your required delivery date at least twenty (20) working days prior to delivery being required.
4.2 Prior to advising CFPK of your required delivery date, it is your responsibility to ensure:
4.2.1 the availability of any required trades or services assisting you with the installation of your pool kit.
4.2.2 the delivery date requested is after the estimated date of council approval.
4.3 Changes in the delivery date will be considered at the manufacturer’s discretion if the request is provided in writing to CFPK at least ten (10) working days prior to the current delivery date.
4.4 CFPK’s accepts no liability for the impact of supplier-related delays in the delivery of your pool and equipment and any subsequent financial or consequential loss.
5. Final Balance Payment and Production
5.1 The final balance payment is due and payable ten (10) working days prior to the scheduled delivery date. Any delays in providing the final balance payment may delay the production of the pool shell and scheduled delivery date.
5.2 The final balance payment is non-refundable.
5.3 Changes to the colour of your pool shell or the location of any manufacturer-installed accessories cannot be changed after the final balance payment is made.
5.4 CFPK reserves the right to pass on any annual supplier price increases should the final balance payment not be made within six (6) months of the proposal acceptance date.
5.5 Delivery must occur within 12 months of the proposal being accepted. Should delivery not occur within 12 months of the proposal acceptance date, the order contract will be terminated and the deposit payment forfeited to CFPK.
6. Pool Shell and Equipment Delivery
6.1 Delivery of your pool shell is arranged by the manufacturer and not CFPK. CFPK’s accepts no liability for damage incurred during the delivery of your pool shell and equipment.
6.2 You must advise CFPK in writing at least five (5) working days prior to delivery to discuss any access restrictions or other delivery requirements.
6.3 CFPK will endeavour to provide you with a specific three hour time window for delivery on the agreed delivery date where possible.
6.4 Your pool shell will be unloaded to your front kerb on the requested delivery date. CFPK recommends being present for the delivery of your pool shell to ensure it is unloaded in your preferred if safe, location. Please inspect the pool shell for any damage or missing items prior to the delivery driver departing the delivery location. Once the delivery driver departs, you are deemed to have accepted delivery as is and CFPK accepts no responsibility for any damage or missing items once delivery is accepted.
6.5 If for any reason the pool shell is unable to be safely unloaded on the agreed delivery date, a redelivery fee will be incurred.
6.6 Where practicable, your equipment will be delivered with your pool shell. Where this is not possible, your equipment will be delivered by separate courier/s arranged by the equipment supplier. CFPK will notify you if your equipment is to be delivered separately to your pool shell.
6.7 Equipment deliveries are made with an authority to leave the equipment at the delivery address if you are not able to receive the delivery. If for any reason the equipment is unable to be safely delivered, a redelivery fee will be incurred.
6.8 Upon receipt of an equipment delivery, please ensure you have received the items listed on your invoice and have checked for any damage that may have occurred during transit. You must notify CFPK in writing within three (3) days of any missing or damaged equipment items otherwise CFPK accepts no responsibility.
6.9 Should you change your mind in relation to the equipment delivered, a restocking fee may be charged by the supplier if the supplier accepts returns. It is your responsibility to arrange and pay for return delivery charges, including appropriate transit insurance, directly to the supplier. Any returned equipment is to be unused, unmarked and in the original packaging.
7.1 CFPK does not provide installation services relating to any pool shells and equipment purchased through CFPK. CFPK does not provide any advice or guidance in relation to installation in any manner nor should any information in CFPK’s marketing material be considered installation advice or anything else other than general in nature.
7.2 CFPK takes no responsibility in relation to the installation of the pool shell and equipment supplied by CFPK or assumes any liability in relation to issues arising from installation.
7.3 Installation of your pool shell must be in accordance with the provided engineering details and any relevant Australian Standards to ensure the lifetime structural warranty is not voided.
7.4 Warranties offered by CFPK’s suppliers vary, and it is your responsibility to ensure you comply with the terms of the supplier’s written warranty. The relevant supplier will provide written warranties with the delivery of the pool shell and equipment.
7.5 If CFPK provides you with the details of an independent trade or service in relation to the delivery, installation or maintenance of your pool, this should not be construed as a recommendation from CFPK or a warranty in relation to the quality of work. It is your responsibility to ensure the independent trade or service holds any required licenses, permits and insurance and that they have the appropriate skills and experience to complete the work you engage them for.
Version 1.4 Current as of 28th August 2020